So for example if the client is responding via email to a phone call or to a contact form This is causing the clients outgoing emails to wind up in spam folders because it is not passing verification. Further if the client decides to use her laptop from another location it will use that IP address which is also an issue.Īn example of the message headers in gmail is below. This is a problem because every time their IP changes the SPF fails on messages they send. However the client's local IP address is dynamic so whenever they send outgoing emails using the outlook client it passes their local IP in the message headers. Now their SPF, DKIM etc is all set up and checks out fine. The email account is hosted on a cPanel server as part of a regular hosting account, the client uses outlook (2016 I think). A clientis asking me to help with an email issue.
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