![]() ![]() (4) (This step may be redundant) Uninstall Microsoft Office Go to HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\Identit y (where x is the latest/used version installed), delete the whole Identity folder (3) Right click windows icon>Run>type "regedit" then press ENTER to open the redistry editor. (2) Sign out of all Work Accounts under Windows "Settings->Accounts->Access Work or School" and under Control Panel>User Accounts>credential manager>Windows Credentials, remove all Office 365 credentials that look like: MicrosoftOfficeXXData:XXXXXXXXX and (1) File>Account>under User Information, sign out all the existing account and exit all Office apps. If you have added a SECOND account to Outlook and clicked all the way through without reading what was going on, this is most likely the case. If this does not work, it is possible Microsoft's identity key in the Registry is trying to connect to 2 different Office 365 accounts. HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD item named EnableADAL and set it to zero. HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD item named DisableADALatopWAMOverride and set it to 1. Modified on: Wed, 7 Sep, 2022 at 10:57 AM ![]()
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